Guest Relations Executive (Chinese Speaker)

POSITION DESCRIPTION

In this role, you will be responsible for providing our Chinese guests with customer support services in addition to assisting with front desk responsibilities at the Paradiso Resort & Spa. The ability to work as part of a team will put you in good stead to expediently support our Chinese guests, Chinese Travel Agents, and hotel partners with the very highest level of support service.

Using proven hotel reservations skills and your keen knowledge of CNMI tourism and hospitality combined with strong customer service skills, this role will allow those with a confident customer focused attitude to directly influence results of our guest’s hotel experience and leave them with a pleasant service experience. This role is an integral part of our hotel sales process and will see you attend multiple events and community functions from time to time and support educational/product familiarisation.

You will have exceptional interpersonal and communication skills that will help you succeed in this diverse and challenging role.

EXPERIENCE

Candidates must possess a minimum of 1 year hospitality and tourism experience. Owing to the rapidly evolving nature of this industry, applicants should ideally have worked in hotel industry and or customer support related role within a 1-year period prior to applying for this position.

• Successful candidate will have hotel reservation system experience and hospitality/tourism experience.
• Candidate should possess innovative problem-solving capability and expertise to leverage and deliver sales revenue growth and a competitive advantage Paradiso Resort & Spa.
• A demonstrated passion to provide a positively memorable hotel/guest relation support service experience.
• Our ideal candidate will be a determined self-starter capable of functioning independently while being able to work effectively with a small team of persons who are passionate about the success of their business.
• Excellent written and verbal communication skills in English and Korean are essential.
• Basic cashiering and clerical experience are essential.

APPLICATION

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